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Managed Support Agreement

 

Last updated on 30 April 2024

 

Summary

We will always do our best to fulfil your needs and meet your expectations, but it is important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.

 

What do both parties agree

You (the client) have the authority to enter into this agreement on behalf of yourself, your company or your organisation. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for.

You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this agreement.

We have the experience and ability to do everything we’ve agreed with you, and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that is set, and on top of that, we’ll maintain the confidentiality of everything you give us.

 

A brighter future for our partners, our people and our planet.

Dusk Lab® Group is proud to use data centres powered by 100% renewable energy. We are constantly working on ways to limit our environmental impact, and have recently partnered with Stripe Climate to help remove CO2 from the atmosphere.

We create digital landscapes that engage, websites that captivate, and print materials that leave lasting impressions.

Dusk Lab® is a registered trademark.

Contact a member of our team today to see how we can help you.