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Returns & Cancelations Policy


Last updated on 24 March 2024

We understand that sometimes you need to make changes to your order once you’ve placed it. If you’ve not yet paid for your order or haven’t approved the digital proof, you can still change your order specifications.
The best way to do this is to contact us and we’d be happy to help. Please keep in mind that any changes to your order can cause the expected delivery date to change. 

If your order has been paid for and the artwork has been approved, the order has been sent to production. At this stage it’s no longer possible to change your specifications including the artwork of your order – sorry!

Of course we don’t want you to cancel your order so if there’s anything we can do to help you avoid the need for cancelling be sure to let us know by contacting us.

Cancelling an order depends on if you’ve paid for the order or not. Paid orders can be cancelled as long as you’ve not approved your digital proof, get in touch so we can help you to cancel the order and provide you with your refund. Unpaid orders can be cancelled through My Account. Simply choose “Orders” and “Order details” for the order you want to cancel. We’ll be in touch with you shortly after to help with your request.


Returns of bespoke printed products

Please note that we cannot accept returns unless your product(s) differs from what you ordered. All bespoke printed products are non-returnable due to the nature of personalised print.

A brighter future for our partners, our people and our planet.

Dusk Lab® Group is proud to use data centres powered by 100% renewable energy. We are constantly working on ways to limit our environmental impact, and have recently partnered with Stripe Climate to help remove CO2 from the atmosphere.

We create digital landscapes that engage, websites that captivate, and print materials that leave lasting impressions.

Dusk Lab® is a registered trademark.

Contact a member of our team today to see how we can help you.