Last updated on 24 March 2024
We understand that sometimes you need to make changes to your order once you’ve placed it. If you’ve not yet paid for your order or haven’t approved the digital proof, you can still change your order specifications.
The best way to do this is to contact us and we’d be happy to help. Please keep in mind that any changes to your order can cause the expected delivery date to change.
If your order has been paid for and the artwork has been approved, the order has been sent to production. At this stage it’s no longer possible to change your specifications including the artwork of your order – sorry!
Of course we don’t want you to cancel your order so if there’s anything we can do to help you avoid the need for cancelling be sure to let us know by contacting us.
Cancelling an order depends on if you’ve paid for the order or not. Paid orders can be cancelled as long as you’ve not approved your digital proof, get in touch so we can help you to cancel the order and provide you with your refund. Unpaid orders can be cancelled through My Account. Simply choose “Orders” and “Order details” for the order you want to cancel. We’ll be in touch with you shortly after to help with your request.
