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Legal

Here are some important things to know about using Dusk Lab Group

Policys & Agreements

General

Privacy Policy

Last updated on 26th April 2023.

Dusk Lab Group (“us”, “we”, or “our”) operates the Dusk Lab Group website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.dusklab.co.uk

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Terms & Conditions

Last updated on 24 March 2024

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.dusklab.co.uk website (the “Service”) operated by Dusk Lab Group (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Dusk Lab Group and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Dusk Lab Group.

Dusk Lab Group has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dusk Lab Group shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Web

Managed Support Agreement

Summary

We will always do our best to fulfil your needs and meet your expectations, but it is important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.

What do both parties agree

You (the client) have the authority to enter into this agreement on behalf of yourself, your company or your organisation. You’ll give us the assets and information we tell you we need to complete the work required. You’ll do this when we ask and provide it in the formats we ask for.

You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this agreement.

We have the experience and ability to do everything we’ve agreed with you, and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that is set, and on top of that, we’ll maintain the confidentiality of everything you give us.

 

Our Managed Support Packages

5 Hours Per Month

5 Hours labour is charged at £139.99 per month.

10 Hours Per Month

10 Hours labour is charged at £279.99  per month.

All packages have a 12 month minimum term, after this you will move onto a monthly rolling plan.

What’s Included

Website Content Updates

We will ensure your website content is updated in line with support requests, this includes creation of new pages/products/layouts & editing of existing pages/products/layouts. You can submit a support request via our website or email ManagedSupport@DuskLab.co.uk, our team will respond within 1 working day.

Website Maintenance

We will ensure your website is regularly updated in line with available software releases, this includes WordPress Core Updates & Plugins. If you experience an issue with your website or emails please raise a support request via our website or email ManagedSupport@DuskLab.co.uk our team will respond within 1 working day.

Unused Hours

To ensure we can provide the best service to all our customers, any unused hours will expire at the end of each calendar month.

Additional Hours

If your agreed hours are exceeded, additional hours are charged at our standard rate of £37.50 per hour, billable at point of authorisation.

Timesheets

Each task we complete is time recorded against your client account, we will provide time sheets at request.

 

Payment Schedule & Ongoing Charges

We sure you understand how important it is as a small business that you pay the invoices that we send you promptly.

By subscribing to our Managed Support service, you agree to allow us to charge your saved payment method monthly on the 1st of each month. If you subscribe part way thorough the month, a pro rata charge will be taken at the point of sign up.

You can manage your payment methods and view your subscriptions via your client billing account at https://billing.stripe.com/p/login/cN25mKaEE6777m0fYY

Any payments made in accordance with this agreement shall, once they are paid, not be refundable nor creditable for any reason whatsoever. You agree to pay all charges associated with international transfers of funds. We reserve the right to charge a late payment fee of £15 per month for each overdue invoice.

Legality

We will carry out our work in accordance with good industry practice and at the standard expected from a suitably qualified person with relevant experience. With that said, we can’t guarantee that our work will be error-free. So we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the number of fees payable under this agreement, and you won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them. Finally, if any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Intellectual Property Rights

Just to be clear, “Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves or that you have permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.

We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property. Provided you’ve paid for the work, and that this agreement hasn’t been terminated, we’ll assign all intellectual property rights to you as follows:

You’ll own all intellectual property rights of text, images, designs and data you provided unless someone else owns them. If you decide to leave us after the minimum term, we’ll give you a copy of any files we hold if requested, you should keep them somewhere safe as we’re not required to keep a copy.

We’ll own any intellectual property rights we’ve developed prior to or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design, and We’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

Displaying Our Work

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, social media, in magazine articles and books. We also reserve the right to include a discreet copyright mark on your footer (e.g. Powered by Dusk Lab Digital & Print).

Transfer of agreement

Neither of us can transfer this agreement to anyone else without the other’s permission.

We both agree that we will adhere to all relevant laws and regulations in relation to our activities under this agreement and not cause the other to breach any relevant laws or regulations.

This agreement stays in place and doesn’t need to be renewed. If for some reason one part of this agreement becomes invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious, and this agreement is a legal document under exclusive jurisdiction of the English and Welsh courts.

Acceptance of agreement

By continuing to use

Print

Returns & Cancellation Policy

Last updated on 24 March 2024


We understand that sometimes you need to make changes to your order once you’ve placed it. If you’ve not yet paid for your order or haven’t approved the digital proof, you can still change your order specifications.
The best way to do this is to contact us and we’d be happy to help. Please keep in mind that any changes to your order can cause the expected delivery date to change. 

If your order has been paid for and the artwork has been approved, the order has been sent to production. At this stage it’s no longer possible to change your specifications including the artwork of your order – sorry!

Of course we don’t want you to cancel your order so if there’s anything we can do to help you avoid the need for cancelling be sure to let us know by contacting us.

Cancelling an order depends on if you’ve paid for the order or not. Paid orders can be cancelled as long as you’ve not approved your digital proof, get in touch so we can help you to cancel the order and provide you with your refund. 

Returns of bespoke printed products

Please note that we cannot accept returns unless your product(s) differs from what you ordered. All bespoke printed products are non-returnable due to the nature of personalised print.

A brighter future for our partners, our people and our planet.

Dusk Lab® Group is proud to use data centres powered by 100% renewable energy. We are constantly working on ways to limit our environmental impact, and have recently partnered with Stripe Climate to help remove CO2 from the atmosphere.

We create digital landscapes that engage, websites that captivate, and print materials that leave lasting impressions.

Dusk Lab® is a registered trademark.

Contact a member of our team today to see how we can help you.